How automated loan renewals put people at the centre
Alex is a return customer with an excellent repayment history for his MSME business loans. So why does his West African microfinance institution keep treating him like a stranger?
Resources
Who’s fault is it when the customer defaults?
Lending to small-scale entrepreneurs in emerging markets comes with many risks. Financial realities are complex, revenue streams are inconsistent, and borrowers can often find themselves short of funds. When they don’t pay on time, or default, it’s their fault. Isn’t it?
Rethinking MSME financing: It’s your customer’s digital transformation that matters
To build a new lending model that’s healthier, more sustainable and more inclusive, it may help banks and MFIs to stop worrying about their digital transformation and look more closely at how their customers are transforming – in many cases, thanks to digital platforms.
